Nexus: what to write The wording of the messages a buyer has to compose

A reference site. Not the market, not connected to it, and it cannot pass a message to anybody.

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HomeBefore you orderQuerying a listing

Nexus market mirrors

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Published as supplied. Nothing here is monitored, so this is not a claim that any of them opens right now.

Querying a listing

Listings contradict themselves constantly, usually because they were edited in pieces over months. Pointing at the contradiction is easy. Pointing at it in a way that gets it resolved instead of defended takes one extra sentence.

What you want out of it

A ruling on which of the two versions applies to your order, in writing, before you pay. Not an apology and not an edit to the page. The edit does not help you, because what you will be arguing about later is what the listing said on the day you ordered.

What the vendor sees

Depends entirely on wording. A message that says the listing is wrong reads as an accusation and gets a defence. A message that quotes two lines and asks which one governs reads as somebody trying to order correctly, and gets an answer.

Weak versionexample written for this site
Quoting: the version most people send

your listing is wrong, it says 14 days in one place and 21 in another, which is it? you should fix that before people order

Strong versionexample written for this site
Quoting: the version that works better

The description says fourteen days and the terms further down say twenty one. Which one applies to an order placed today. I am not asking you to change the page, I just want to know which figure I am working to.

Same observation, opposite reception. The weak one tells somebody their work is wrong and instructs them to fix it. The strong one quotes both figures, asks which governs, and explicitly removes the demand, which takes the argument off the table before it starts.

What to leave out

  • The word wrong. It converts a question into a complaint.
  • Suggestions about how to fix the page. Not your job and it invites a discussion you do not need.
  • Threats to order elsewhere. They work once and they are remembered.

What happens next

Keep the reply. A written answer saying which figure governs is worth more later than the listing itself, because in a dispute the thread is read alongside the page and an explicit answer beats an ambiguous description. That is the whole reason to ask before ordering rather than after.

Copy the wording before you ask

Paste both phrases into your own file with the date before you send anything. Listings get edited, sometimes within hours of a question, and an edit that removes the contradiction also removes your evidence that it was ever there. What you are protecting is not the vendor honesty, it is your own ability to say what the page said on the day you ordered.

When the answer contradicts the page

Take the answer, keep both, and order anyway if you are happy with the answer. A written reply from the vendor saying which figure governs beats an ambiguous page in front of anybody who has to rule on it later. That is worth more than getting the page fixed, and it costs one message.

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