Nexus: what to write The wording of the messages a buyer has to compose

A reference site. Not the market, not connected to it, and it cannot pass a message to anybody.

Home Before you order While you wait When it goes wrong In a dispute Afterwards Every message Addresses The skeleton What to leave out Timing Questions
HomeBefore you orderAsking about shipping

Nexus market mirrors

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Published as supplied. Nothing here is monitored, so this is not a claim that any of them opens right now.

Asking about shipping

This is the question most likely to be answered badly, because most of the ways people ask it read as a warning sign rather than as a query.

What you want out of it

Two facts. When it goes out, and what the listing means by its delivery window. Everything else people ask under the heading of shipping is either already in the listing or is something no honest vendor will put in writing.

What the vendor sees

Shipping questions arrive from two kinds of buyer. The first has read the listing and wants one date clarified. The second is nervous and is really asking for a promise. The second kind produces disputes at a much higher rate, so the wording you pick sorts you into one pile or the other before anybody has decided anything about you.

Weak versionexample written for this site
Quoting: the version most people send

how do you ship it? is it safe? whats the packaging like, will anyone be able to tell what it is, and what happens if it gets stopped, do you resend

Strong versionexample written for this site
Quoting: the version that works better

Two things before I order on listing 4417. Roughly how long after payment does it usually go out, and does the fourteen days in the listing start from posting.

The weak version asks four things a vendor cannot answer usefully and one thing they should not answer at all. It reads as somebody preparing to be upset. The strong version asks the two that are answerable, ties them to a listing, and does not ask anybody to promise an outcome.

What to leave out

  • Anything about what the parcel looks like from outside. A vendor who answers that in detail is not somebody you want to be dealing with.
  • Requests to write anything on or in the parcel. This gets refused and remembered.
  • Questions about what happens if it is intercepted. The honest answer is nothing good and no message changes it.
  • Asking for a guarantee. The delivery window and the dispute process are the guarantee. There is no second one.

What happens next

A clear answer to a clear question, usually short. If the reply is a long reassurance with no dates in it, you have learned that dates are not something this vendor commits to, and that is worth knowing before the window matters rather than after. See asking if it has shipped for the version of this you send later.

HomeBefore you orderAsking about shipping

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